October 2014 Professional Development Meeting

The October 2014 PD meeting will be held on Thursday the 23rd.  Please REGISTER to confirm your attendance.

Ms. Maura Schreier-Fleming, President of Best@Selling at Dallas will give the PD presentation while Mr. David Heinzelmann of Eclipse Electronic Systems is the PD Tutorial speaker and will give the tutorial presentation .

Tutorial Topic:  Turtle Diagrams – Not Just An Auditing Tool


An auditing tool used by ISO and other auditors  – what is it, what is it used for, how to construct one, and other uses for Turtle Diagrams.

About David Heinzelmann

For the past two and a half years David Heinzelmann works as a Quality Systems Engineer at Eclipse Electronic Systems responsible for ISO 9001 Registration and quality improvement activities.  Prior to Eclipse David was a member of Microsoft’s Commercial Technical Support organization as a Quality Process Analyst and completed a celebrated 33 year career with Motorola.   David has a B.S. degree in Electrical Engineering from Valparaiso University, an MBA in Engineering and Technical Management from the University of Dallas, is a Motorola Certified Six Sigma Black Belt, and has completed ISO Lead Auditor Training.  While at Motorola, David gained a very broad experience in the area of product design, manufacturing, software test, and quality.  David launched a very successful business at Motorola offering Cellular Telephone Base Station – Handset interoperability testing.  While at Motorola he started an organization leading to the first use of software reliability modeling using system test results.   David is the holder of three patents and is the author of the booklet “Reliability and Maintainability Analysis of Redundant and Non-Redundant Systems.”   David also taught Applied Business Statistics as a part time professor at Texas Christian University.

David is passionate about quality and will use that passion to drive quality improvement in CTS through the CTSQ program.  David has a three part philosophy about quality.   First, quality is defined by the customer or end user of a product or service and not by the provider.  Quality must be driven by the Voice of the Customer (VoC).  Second, quality cannot be an afterthought it must be developed into the product, process, or service from day one.  Third, Quality is everyone’s responsibility.

David is originally from the northern suburbs of Chicago and is married with two daughters.  During is down time David enjoys playing golf, amateur photography, music (plays alto saxophone), keeping up with technology, cooking, and reading (Tom Clancy is my favorite author).

Dinner Meeting Topic:  Create Your Own Luck for Business and Quality Success


 Do you think only your talent and skill contributes to your success in business? Talent and skill are certainly important; however, there’s another tool you need to succeed in business. Your success can also be determined because of luck.  The luck Maura will be speaking about is the ability to create your own good fortune. This program will show you what you can do if you want increase your luck as a tool and improve your success as a quality professional

About Ms Maura Schreier-Fleming

Maura Schreier-Fleming, a Dallas-based sales and business consultant, is the President of Best@Selling (www.Bestatselling.com.) Maura works with business and sales professionals to sell more and be more productive at work.  Her presentations and consulting focus on the skills and strategies that immediately produce results in business today.  

She is the author of two books: Real-World Selling for Out-of-this-World Results and Monday Morning Sales Tips.  She is a contributing author to the 2012 National Speakers Associations book: Speak More!: Marketing Strategies to Get More Speaking Business and You Can Have It All:  Just Not All At Once!.  She is a sales expert blogger for Allbusiness.com.  An engineer by training, she has appeared on numerous radio shows from coast to coast to discuss selling and business.  She is a regular guest columnist on sales with the Dallas, Austin and Houston Business Journals.

 Maura founded her company in 1997.  Her clients include Fortune 500 companies from diverse industries including Fujitsu, UPS, Capital One Bank, Ebby Halliday Realtors, Thomas Lighting, JC Penney, Houston Texans, Fina and Oronite Chemicals. Maura speaks at trade association conferences across the country including Society of Government Meeting Professionals, SITE, PCMA, and many others.  

 She has been a sales professional for over 30 years. She began her career as a sales engineer for Mobil Oil, and became Mobil’s first female Lubrication Engineer in the U.S. She sold industrial lubricants for applications used in such diverse industries as steel mills and nuclear power plants.  After moving to Texas, she worked for Chevron where she was recognized as one of the top five salespeople in the country.  She produced over $9 million in sales with $2 million in profit her final year at Chevron.

 A member of the National Speakers Association (NSA) while also active in IEEE (Institute of Electrical and Electronics Engineers), Maura received her M.S. from Georgia Tech in Textile Engineering and a B.S. from Cornell University in Textile Chemistry.