February 2015 PD Meeting

The February 2015 PD meeting will be held on Thursday the 26th, 6pm to 8.30pm CST.  Please REGISTER to confirm your attendance.

Dr. Andrew L. Masica, MD, MSCI, Vice President, Chief Clinical Effectiveness Officer with Baylor Scott & White Health, will give the PD presentation while Ms. Debbie Roper, the Director of Stroke and Neurovascular Services for HCA North Texas Division, Inc. will give the PD Tutorial presentation.

Tutorial Topic:     Is your data really valid and reliable?

About Debbie Roper:  Debbie Roper, MSN, RN graduated from University of Texas at Arlington. She has forty years of nursing experience ranging from staff nursing, flight nursing, Director of Nurses, Education Coordinator, Outreach Coordinator and is currently the Director of Stroke and Neurovascular Services for HCA North Texas Division, Inc. As Director of Stroke and Neurovascular services for HCANTD she was responsible for ensuring all eleven adult hospitals obtain and maintain the Joint Commission Primary Stroke Certification, with 3 hospitals with Comprehensive Stroke Certification. In addition she was responsible for standardizing stroke processes for HCANTD. She has successfully led multiple urban and rural healthcare facilities toward Joint Commission Primary Stroke Center, all within six months. Debbie shares her stroke expertise with others as a stroke consultant. She has personally educated thousands of healthcare professionals, EMS providers and members of the community about stroke. She is recognized nationally for her efforts in changing processes to treat acute stroke patients. Her disease, STROKE FEVER, has spread across the United States and is changing processes and saving brain cells.

Dinner Meeting Topic:     Facilitating the Implementation of a Bundled Care Program for ICU Delirium.

Abstract: Delirium (acute brain dysfunction) is a common complication of critical care and a significant patient safety problem, occurring in up to two-thirds of patients in the intensive care unit (ICU). ICU delirium is independently associated with increases in mortality, morbidity (including long-term cognitive impairment), and health care costs. Therapeutic interventions for ICU delirium (such as optimizing sedation management, daily awakening and breathing trials for patients on ventilators, formal delirium monitoring, and early mobility, collectively termed the “ABCDE Bundle”) have been developed and demonstrated to be effective in producing clinical benefit across a range of populations and critical care settings. Despite evidence supporting these practices, their widespread implementation has been challenging, limiting the potential reduction in iatrogenic harm if they were used consistently.

Adoption of other health care practices (e.g., prevention of central line–associated blood stream infections, venous thromboembolism prophylaxis) has been facilitated by multifaceted implementation approaches involving one or more of these elements:

  1. Consolidation of discrete practices into a single bundle of integrated care processes
  2. Engagement of champions
  3. Decision support and workflow enhancement tools.
  4. Timely feedback on process performance

Dr. Masica’s presentation will focus on practical use of these implementation tactics to deploy the ABCDE Bundle reliably throughout hospitals in the Baylor Scott & White Health System. Drawing on the experiences of a “real-world” delivery organization, specific examples of strategies and tools to promote practice uptake will be discussed, along with specific examples of successes, barriers, and applied solutions.

About Dr. Andrew L. Masica:

Andrew Masica, MD, MSCI serves as Vice-President and Chief Clinical Effectiveness Officer for Baylor Scott & White Health (BSWH). Following graduation from Harvard University, Dr. Masica received his MD from the Indiana University School of Medicine, underwent residency training at University of Texas-Southwestern Medical Center, and completed a clinical pharmacology research fellowship and a Master of Clinical Investigation program at the Vanderbilt University School of Medicine.

Since his arrival at BSWH in 2006, Dr. Masica has maintained system-level leadership roles in quality, patient safety, and health services research, while continuing to practice clinically as a board certified hospital-based internist. His main research interests are in the areas of rational use of therapeutic drugs, clinical effectiveness, and implementation science. He has received federal funding as a principal or co-investigator on several studies including one on deployment and dissemination of a bundle for ICU delirium. He has published numerous quality-related articles in peer-reviewed journals. Dr. Masica’s operational responsibilities are focused on implementation of evidence-based practices into daily patient care, particularly the design of accelerated adoption strategies and assessing impacts of those implementations.

Dr. Masica has been designated as a Senior Fellow by the Society of Hospital Medicine, and has an appointment as an Assistant Clinical Professor of Medicine at the Texas A&M Health Sciences Center (Dallas Campus). Dr. Masica was also recognized by the Dallas-Fort Worth Hospital Council as their 2012 Young Healthcare Executive of the Year.

January 2015 Professional Development Meeting

The January 2015 PD meeting will be held on Thursday the 22nd.  Please REGISTER to confirm your attendance.


Ms. Elizabeth Lions is a Psychologist, Author, Speaker, and Coach with impressive credentials.  Ms. Lions will give the PD Dinner Meeting presentation.  The speaker for the Tutorial presentation is Gunny Babaria, the CEO of Dragon Circuits.  


PD Tutorial Topic:     What a CEO values in a  Quality Management System  

PD Dinner Topic:       Career Management


 Please join Elizabeth Lions for this presentation on Career Management.  Elizabeth is the author of “Recession Proof Yourself” and “I Quit!  Working For You Isn’t Working For Me”.  This presentation will help you navigate the maze of career decisions that you are likely about to face – no matter what your age.  Many focus on getting the job, but few think about the life-cycle of their career.  Presentation will cover marketing yourself, choosing the right job and negotiating your next salary.  If you are looking for solid career advice from an expert with a holistic approach, join us on January 22nd.  Elizabeth has worked with the who’s who of Corporate America on topics such as career management and leadership.  Her client list includes Intel, eBay, Microsoft, Wells Fargo and Fiserv. Bottom line is Elizabeth knows why someone is hired, fired and promoted – before they do.  For more about Elizabeth and her philosophies, please visit: www.elizabethlions.com


About Ms. Elizabeth Lions:

Elizabeth grew up in central New Jersey, about an hour from New York City. She studied psychology at the University of Maine. After college she moved to the west coast and began her coaching practice in Portland, Oregon. In 2009, she and her husband relocated to Dallas, Texas.

Elizabeth Lions is the Author of two books, ‘Recession Proof Yourself’ and “I Quit! Working for You Isn’t Working For Me”. Elizabeth has begun writing her third book on “Leadership”.

Elizabeth’s coaching practice is broken into two key areas: career management and leadership. Content is delivered via webinars, radio shows, one on one session with clients and speaking engagements in cities across the U. S.

Prior to becoming an author, speaker and coach, Elizabeth built engineering teams and held leadership positions. What makes her different is her experience in placing executives in roles and consulting with hiring managers to make the final hiring decision. Elizabeth knows why people get hired, fired and promoted.

Elizabeth’s credentials are impressive. They include being quoted in CBS Money Watch, Yahoo, The Ladders, and Dice job boards. Her words have reached as far as the front page of the Philadelphia Tribune, PBS, CBS Money Watch, Dale Carnegie and John Tesh’s blog.

In 2013, her radio show for women entitled, “Leadership Lessons from the Lioness”, was created through Plaid For Women, along with her articles.

In 2014, she brought her leadership classes to the Middle East with a focal point on Dubai.

Elizabeth’s  client list includes companies such as Fiserv, AT&T, Microsoft, Wells Fargo, eBay and Intel to name a few. Elizabeth explains the maze of one’s career in simple terms while providing support and direction. She alleviates mental suffering people have over work issues. Where there was once confusion, Elizabeth brings clarity through simplicity, always turning an individual back to themselves, where the real answers reside.

Today, Elizabeth can be found writing, coaching and collaborating with the who’s who of the Corporate America, as well as abroad. When she isn’t working, Elizabeth can be found traveling across state lines with her husband on their Harley Davidson motorcycle or in the yoga studio twisting for hours on end. To contact Elizabeth, please visit www.elizabethlions.com


November 2014 Professional Development Meeting

The November 2014 PD meeting will be held on Thursday the 20th.  Please REGISTER to let us know you will be in attendance.

Forrest Breyfogle, CEO of Smarter Solutions, Inc. (smartersolutions.com) will give both the PD dinner and the tutorial presentation.

Tutorial Topic: Creating Predictive Performance Reports using a Minitab Add-in


Most scorecard or process performance metrics provide a historical or lagging view of key performance indicator (KPI) measurements and/or process responses.  A more desirable statement for reporting reflects what would be expected in the future, if nothing were to change within the process.  With a futuristic understanding for all metrics throughout an organization, one could determine which measurements should be given improvement effort focus so that the enterprise as a whole benefits from this utilization of resources.

Described is a 30,000-foot-level form of reporting, which provides a leading-indicator report format.  A Minitab add-in will be used during the session to facilitate this predictive-performance form of report creation.  This Minitab add-in will be freely available to all attendees after the session.

Dinner Topic: Enhancing Quality’s Role by Resolving Common Executive Management                            Issues


Quality practitioners and organizations benefit when they demonstrate to executive management the benefits that they provide to the big picture.  One way of helping leadership is through addressing issues that are most important to them.

This presentation will describe how those in the Quality profession can help executives address the following challenges, which they often experience:

  1. Executive management receives a monthly 60+ slide PowerPoint deck or a huge excel file, which nets out the status of the organization’s performance metrics. This report, which took much preparation resource, has outdated information, can be difficult to interpret, and does not present information in an actionable format. Data are only historic and not presented in a timely fashion with prediction statements. Management would benefit if it had  reporting that it could access at any point in time  in order to have a high-level view to successfully “thin slice” its decision making process.
  2. Quarterly executive management reviews (EMR) are lengthy and questionable in value.  EMRs consume much resource for both executives and presenters.  Presentations could highlight the status of corrective and preventative actions (CAPAs), but an alignment with business performance metrics is often lacking.
  3. Resources are wasted in fighting fires, and the benefits of process improvement efforts seem questionable. Issues of the day that are supposedly resolved only reoccur.  Also, 100 million dollars in savings may have been reported from process improvement efforts, but nobody can find the money.
  4. Our organization is operating in silos where little regard is given to the big picture.  Performance goals are set by function; however, what is right for one function might not be the best for another function and/or the business as a whole.

 About Forrest Breyfogle

Forrest Breyfogle is CEO of Smarter Solutions, Inc. (smartersolutions.com), which he founded in 1992 after a 24 year career with IBM. He is a Professional Engineer and ASQ Fellow. He received the 2004 ASQ Crosby Medal for his book, Implementing Six Sigma and in 2011 was selected Quality Professional of the Year by the Quality Magazine. In 2012, he was awarded alumni of the year by Missouri University of Science and Technology and received the Leadership Award at the 2013 Lean & Six Sigma World Conference.

He has authored or co-authored 14 books on business management and Lean Six Sigma process improvement methodologies, which have integration with Business Process Management (BPM).

In his 2008 published 4-book series, an Integrated Enterprise Excellence (IEE) system is described that goes Beyond Lean Six Sigma and the Balanced Scorecard. His 2010 published book, Lean Six Sigma Project Execution Guide, provides a detailed step-by-step roadmap, which integrates Lean and Six Sigma tools applications for efficient and effective improvement project completion. His books are primary body of knowledge reference for the America Society for Quality (ASQ) Black Belt certification test.

He has spoken as a keynote and given many presentations at conferences throughout the world. He has been interviewed by several TV, radio, and publications about the application of Six Sigma. Among those that interviewed him include CNNfn & CNBC Power Lunch.

Smarter Solutions not only conducts training but also facilitates creation of the IEE enhanced business management system with BPM. This system effectively integrates predictive scorecards with analytically/innovatively determined strategies, resulting in defined projects and improvement opportunities that have a whole-enterprise benefit.


October 2014 Professional Development Meeting

The October 2014 PD meeting will be held on Thursday the 23rd.  Please REGISTER to confirm your attendance.

Ms. Maura Schreier-Fleming, President of Best@Selling at Dallas will give the PD presentation while Mr. David Heinzelmann of Eclipse Electronic Systems is the PD Tutorial speaker and will give the tutorial presentation .

Tutorial Topic:  Turtle Diagrams – Not Just An Auditing Tool


An auditing tool used by ISO and other auditors  – what is it, what is it used for, how to construct one, and other uses for Turtle Diagrams.

About David Heinzelmann

For the past two and a half years David Heinzelmann works as a Quality Systems Engineer at Eclipse Electronic Systems responsible for ISO 9001 Registration and quality improvement activities.  Prior to Eclipse David was a member of Microsoft’s Commercial Technical Support organization as a Quality Process Analyst and completed a celebrated 33 year career with Motorola.   David has a B.S. degree in Electrical Engineering from Valparaiso University, an MBA in Engineering and Technical Management from the University of Dallas, is a Motorola Certified Six Sigma Black Belt, and has completed ISO Lead Auditor Training.  While at Motorola, David gained a very broad experience in the area of product design, manufacturing, software test, and quality.  David launched a very successful business at Motorola offering Cellular Telephone Base Station – Handset interoperability testing.  While at Motorola he started an organization leading to the first use of software reliability modeling using system test results.   David is the holder of three patents and is the author of the booklet “Reliability and Maintainability Analysis of Redundant and Non-Redundant Systems.”   David also taught Applied Business Statistics as a part time professor at Texas Christian University.

David is passionate about quality and will use that passion to drive quality improvement in CTS through the CTSQ program.  David has a three part philosophy about quality.   First, quality is defined by the customer or end user of a product or service and not by the provider.  Quality must be driven by the Voice of the Customer (VoC).  Second, quality cannot be an afterthought it must be developed into the product, process, or service from day one.  Third, Quality is everyone’s responsibility.

David is originally from the northern suburbs of Chicago and is married with two daughters.  During is down time David enjoys playing golf, amateur photography, music (plays alto saxophone), keeping up with technology, cooking, and reading (Tom Clancy is my favorite author).

Dinner Meeting Topic:  Create Your Own Luck for Business and Quality Success


 Do you think only your talent and skill contributes to your success in business? Talent and skill are certainly important; however, there’s another tool you need to succeed in business. Your success can also be determined because of luck.  The luck Maura will be speaking about is the ability to create your own good fortune. This program will show you what you can do if you want increase your luck as a tool and improve your success as a quality professional

About Ms Maura Schreier-Fleming

Maura Schreier-Fleming, a Dallas-based sales and business consultant, is the President of Best@Selling (www.Bestatselling.com.) Maura works with business and sales professionals to sell more and be more productive at work.  Her presentations and consulting focus on the skills and strategies that immediately produce results in business today.  

She is the author of two books: Real-World Selling for Out-of-this-World Results and Monday Morning Sales Tips.  She is a contributing author to the 2012 National Speakers Associations book: Speak More!: Marketing Strategies to Get More Speaking Business and You Can Have It All:  Just Not All At Once!.  She is a sales expert blogger for Allbusiness.com.  An engineer by training, she has appeared on numerous radio shows from coast to coast to discuss selling and business.  She is a regular guest columnist on sales with the Dallas, Austin and Houston Business Journals.

 Maura founded her company in 1997.  Her clients include Fortune 500 companies from diverse industries including Fujitsu, UPS, Capital One Bank, Ebby Halliday Realtors, Thomas Lighting, JC Penney, Houston Texans, Fina and Oronite Chemicals. Maura speaks at trade association conferences across the country including Society of Government Meeting Professionals, SITE, PCMA, and many others.  

 She has been a sales professional for over 30 years. She began her career as a sales engineer for Mobil Oil, and became Mobil’s first female Lubrication Engineer in the U.S. She sold industrial lubricants for applications used in such diverse industries as steel mills and nuclear power plants.  After moving to Texas, she worked for Chevron where she was recognized as one of the top five salespeople in the country.  She produced over $9 million in sales with $2 million in profit her final year at Chevron.

 A member of the National Speakers Association (NSA) while also active in IEEE (Institute of Electrical and Electronics Engineers), Maura received her M.S. from Georgia Tech in Textile Engineering and a B.S. from Cornell University in Textile Chemistry.

September 2014 Professional Development Meeting

The September 2014 PD meeting will be held on Thursday the 25th.  Please REGISTER to confirm your attendance.

Ms. Amy Gow is the Spark 101 Coordinator at Perot Museum of Nature and Science and will give the PD Dinner Meeting presentation while Mr. Peter Wright, CEO of Alternate Systems is the PD Tutorial speaker and will give the tutorial presentation.

Tutorial :

About Mr. Peter Wright:

Peter Wright is the CEO of Alternate Systems, a calibration and research lab specializing in material analysis, coating measurement, temperature and electronics, and is a member of the board of The St. Luke’s Foundation. His work is internationally peer-reviewed in X-ray fluorescence measurement and he has led research and development projects at Sandia National Laboratories and Los Alamos National Laboratory. He is currently working on developing leaders both inside and outside his organization.

Mr. Wright has completed Leader’s Roundtable at Bell Leadership Institute in Chapel Hill, North Carolina, and continues participation in the Roundtable alumni program. He has also completed programs in technical professionals and organizations at the Sloan School of Business at MIT, in start-ups at Babson College, and in financial management at SMU. Mr. Wright’s undergraduate work was at The University of North Carolina at Chapel Hill.

Dinner Meeting Topic:  Sparking Future Scientists


The Perot Museum of Nature and Science strives to be an extraordinary resource and catalyst for science learning through highly innovative and accessible experiences.  We want to inspire all students from cradle to career through active and hands-on learning.  The Perot Museum is focusing on professional development for STEM (Science, Technology, Engineering and Math) teachers to prepare and inspire the future scientists and community leaders of tomorrow.  Amy will talk about the STEM needs in North Texas and how education, business and non-profits can work together to bridge the STEM gap.  She will give an overview of the exhibits, programs and ways to engage.

The Perot Museum of Nature and Science is Dallas’ newest museum in Victory Park, near downtown Dallas.  Bursting with interactive exhibits that appeal to all ages, educational experiences around every corner give the Museum the opportunity to live our mission of inspiring minds through nature and science.  Our roots date back to 1936, with the opening of the Dallas Museum of Natural History in historic Fair Park, which would later merge with the Science Place and the Dallas Children’s Museum in 2006 to create the Museum of Nature and Science.  The Museum of Nature & Science in Fair Park which houses our historic wildlife dioramas and active paleontology lab will remain a part of the Perot Museum, giving visitors the chance to see not only our new Museum in Victory Park but also our historic Museum in Fair Park.

About Ms Amy Gow

Amy Gow has a passion for education, especially in relation to STEM equity.  As the Spark 101 Coordinator at the Perot Museum of Nature and Science, she is excited to be a part of an innovative program that will engage, connect and inspire all students for success in college and career pathways.  She brings with her experience as the Program Director for Design Connect Create!  Physics Camp for Young Women, and as a National Alliance for Partnerships in Equity (NAPE) STEM Consultant.  Amy has a BS in Electrical Engineering from Rice University.  She began her career as a Hardware Design Engineer with E-Systems (now Raytheon) and later went into sales and marketing with Texas Instruments as a Field Application Engineer.  She is a past President of the Hockaday Parents’ Association and former Trustee of The Hockaday School.  She is a member of the Advisory Boards for the Hillcrest Academy of Engineering and the Rice Engineering Alumni – DFW.