November 2015 Professional Development Meeting

The PD meeting will be held on

Thursday, November 19th at 6:00 PM

Please REGISTER to confirm your attendance.

PD Presentation:  

Quality In The Wind

By Mike Calhoun

Mike retired from Trinity Structural Towers, Inc., after 10 years as the Division Quality Manager. During this period he performed design and manufacturing capability reviews for all major international turbine builders. His work involved interpreting all turbine builder tower specifications as well as the embedded industry standards. He performed as the key reviewer for ISO, DIN, DS, AWS, ASTM, ASME and other welding, quality assurance and material standards used for wind energy projects. His duties also involved extensive travel to North American wind farms to assist customers with problem solving and the commissioning of wind turbines. Mike is now offering his services through his consulting company, Glenview Associates, Inc.

Mike has extensive experience with quality management systems and their registration. He served as the Vice President of Operation for Quality Systems Registrars, Inc., from 1994 to1996 issuing the ISO9001 quality system registration for over 450 clients.

Prior to spending a decade in wind energy industry, Mike held quality management positions for major manufacturers in various industries including; The Boeing Company (2001-2003); 3M Robinson Nugent, (2001); Trinity Rail, (1996-2001) and Halliburton Energy Services, (1971- 1994). He is also the holder of 5 US Patents and author of 10 papers presented at various public forums.


  • Registered Professional Engineer, Texas
  • American Welding Society Certified Welding Inspector
  • American Society for Quality (ASQ) Certified Six Sigma Black Belt
  • Certified Quality Engineer
  • Certified Quality Auditor
  • Certified Manager of Quality/Organizational Excellence

Contact Information
Mike Calhoun
1006 Magnolia Drive, Carrollton, TX 75007

Tutorial Topic:

How To Network Like An Extrovert!

By Elizabeth Lions

This presentation is developed and designed for professionals who have difficultly networking, but understand that it is crucial to their careers. Presenter Elizabeth Lions believes professionals don’t have to pretend they are extroverts or salespeople to network effectively – they just need techniques that support their strengths.

Elizabeth will cover the purpose of networking and reframe the topic in a way that makes even the most introverted professional comfortable, as well as give practical tips and tricks that attendees can use immediately. This presentation is perfect for technical audiences or people that just want learn to network without having the jitters.

Elizabeth’s techniques have helped many connect with others and leave fear behind.

Elizabeth Lions BIO

Elizabeth grew up in central New Jersey, about an hour from New York City. She studied psychology at the University of Maine. She is the Author of two books, ‘Recession Proof Elizabeth LionsYourself’ and “I Quit! Working for You Isn’t Working For Me”. Elizabeth is currently crafting her third book on leadership.

Elizabeth’s coaching practice is broken into two key areas: career management and leadership.

Elizabeth’s credentials are impressive. They include being quoted in U.S. World News Report, AOL Jobs, Australian Finance, Silicon India, CBS Money Watch, Yahoo, The Ladders, and Dice job boards. Her words have reached as far as the front page of the Philadelphia Tribune, PBS, CBS Money Watch, Dale Carnegie and John Tesh’s blog.

In 2013, her radio show for women entitled, “Leadership Lessons from the Lioness”, was created through Plaid For Women, along with her articles. A year later, she brought her leadership classes to Dubai.

Elizabeth’s client list includes executives from Fiserv, AT&T, Microsoft, Wells Fargo, eBay and Intel to name a few.

Today, Elizabeth can be found writing, coaching and collaborating with the who’s who of the Corporate America, as well as abroad. When she isn’t working, Elizabeth can be found traveling across state lines with her husband on their Harley Davidson motorcycle or in the yoga studio twisting for hours on end. To contact Elizabeth, please visit

October 2015 Professional Development Meeting

The next Professional Development meeting will be held on

Thursday, October 22nd

Please REGISTER to confirm your attendance.

PD Presentation:  

Process Improvement

By Ari Reubin

Ari Reubin serves LKG Advisors ( in the role of EVP for Business Process and Data Integration.  Over the past 25 years Ari served in executive roles with some of the world’s largest commercial real estate services and technology companies.  For example, at CBRE Group (NYSE: CBG) until 2009 he served as VP and global practice leader for innovation and quality assurance.

Since 2009 he has served CBRE in role of Senior Advisor on range of client projects in corporate real estate around the globe.  He then served as Senior Director of Research and Development at the Howard Hughes Corporation (NYSE: HHC).  In parallel, for 14 years Ari was a faculty member of the University of Texas at Dallas (UTD) School of Management, where he taught strategy and served as Associate Director of the Center for Information Technology & Management.  Prior to CBRE, HHC and UTD, Ari served as global director of the image sensor business Texas Instruments (NSYE: TXN) during the last two years of his 11-year career at TXN.

Ari earned his BS in Engineering from Michigan State University, and his MS in Engineering at the University of Illinois at Urbana-Champaign.  Ari also completed post-graduate work at The Wharton School of Business, and the American Management Association.  He is an ASQ certified and active Six-Sigma Black Belt.  As well, a frequent speaker and author at industry events on fusing business process improvement, predictive analytics, and common sense.  One of many examples is his work with The Stanford University Center for Integrated Facilities Management (CIFE) and LKG to create and organize an event called “Building Smarter with Big-Data” ( on Nov 9 in Santa-Clara.

Tutorial Topic:

The part Special Interest Groups (SIGs) can play in preparing 
members for the ISO 9001:2015 changes.

By Jerry Capstick (Audit SIG Chair)

Jerry Capstick, a principal with Gramercy, Inc., provides consulting services for the implementation of ISO 9001 and AS9100 quality management systems and improvement programs.  In addition, he performs internal audits of quality management and lean systems (including 5S).  His clients include PPG Aerospace, Wichita Clutch USA (Altra Industrial Motion Group), DIAB Americas (DIAB Group), Anodics, Inc., TranSpec Fasteners, Allied Aerospace, Advanced Integration Technology, BG Electronics, TYG Products, Hanson Pressure Pipe.

Capstick is a Certified Quality Auditor (CQA) and a Certified Manager of Quality/Organizational Excellence (CMQ/OE).  He graduated with a Bachelor of Science in Civil Engineering (BSCE) degree from Southern Methodist University (SMU) and a Master of Business Administration (MBA) degree from the University of Texas – Dallas (UTD).  You can reach him at


September 2015 Professional Development Meeting

The September 2015 PD meeting will be held on Thursday, September 24th.  Please REGISTER to confirm your attendance.

PD Presentation:  

ISO/FDIS 9001:2015 – What to Expect in the Next Revision

By Mona Elkhatib

The world’s most recognized management system standard with over 1 million certifications, ISO 9001, has been under revision. The final draft international standard (FDIS) was released July 9, 2015. The expected publish date is September 2015. The changes will be significant for all sizes and types of organizations and you are encouraged to come explore the changes and get a head start with the transition.

Participants will develop an understanding of:

  • Background to the ISO 9001 development and revision time line
  • What are the key changes
    • New structure
    • New content
    • Risk based approach
    • Quality management principles
  • How will the changes affect you?
  • What are the transition timelines?

Tutorial Topic:

ASQ Dallas Section Mentoring Program

By John Jennings

The tutorial will be the kick-off for the revised ASQ Dallas Section Mentoring program. The topic will cover the program structure, Management, Implementation, and Evaluation Plan. It will also talk to local networking venues and:

  • Educate the Mentee about section offerings
  • Provide members with value to reinforce and maintain section membership
  • Provide value for stakeholders
  • Provide mentor services to members
  • Opportunity for mutual sharing and learning
  • Recertification Unit for Mentors
  • Define Knowledge Management


Mona Elkhatib

Mona Elkhatib has over 15 years of experience in Process Improvements, Quality
Management Systems and Assurance, Regulatory Compliance, Training and Auditing.

Areas of Expertise: Mona’s expertise is in design and development of ISO recognized Quality Management Systems organizations in a manner to fit the organization’s needs and improve the efficiency of their current processes, while maintaining regulatory compliance. She has strong background in ISO 13485 Medical Devices system requirements including regulatory requirements such as FDA QSR, and Health Canada MDR.

Scope of Experience: Mona has designed, developed and assisted in implementation of ISO recognized Quality Management Systems for over 50 organizations. She has worked in various industry sectors including oil and gas, metal fabrication, electronics, plastics, health care, and medical equipment and diagnostics.

Education and Training: Mona holds a Master of Science degree in Biomedical Engineering from the University of Texas Southwestern / The University of Texas at Arlington and a Bachelor of Science degree in Industrial Engineering from The University of Texas at Arlington.

Relevant Assignments: In her role as a Lead Auditor for the accredited registrars, Mona audited over 500 companies from both the manufacturing and service sectors. She trained and witnessed auditors and reviewed the audit packages to issue ISO 13485 certifications to the organizations. In her role as a Trainer, she delivered ISO 9001, ISO 13485 lead auditor classes, on-site (customized) and in a public setting. Finally, in her role as an Advisor she designed and developed ISO 9001 and ISO 13485 compliant management systems for over 50 organizations.

Contact Information:
(469) 767-4305

John W. Jennings III.


John left the US Air Force in 1970, after serving four years.  Thereafter, John gained thirty-five years of experience in manufacturing as a Quality Technician, QA Engineer, Reliability Engineer, QMS Auditor, QA Manager, Quality System Manager and Director of Performance Excellence.  He continued his formal education part time and graduated from UTD (University Of Texas at Dallas) with a BSEE in Telecommunications (1992) and a MS in Engineering Sciences from UTD in Electronic Manufacturing (1996).

John taught Applied TQM (Total Quality Management) and SPC (Statistical Process Control) for Richland College’s Continuing Education classes for 2 years until they discontinued the program. He has taught refresher classes for the Dallas/Ft. Worth ASQ Section for CMQ/OE, CQT, CQIA, CQI, and CQE.

John is the Quality Assurance Manager for Bowhead Manufacturing, a part of UIC Government Services Division and the Bowhead Family of Companies, part of the Ukpeaġvik Iñupiat Corporation, an Alaska Native Corporation.

John has served as a senior examiner for the Texas Award for Performance Excellence, a member of the Board of Governors for Quality Texas and as a member of the board of examiners for Malcolm Baldridge National Quality Award. He is an ASQ Fellow and currently holds ASQ certifications as CQE, CRE, CSQE, CQA, CBA, CMI, CQT, CMQ/OE, CSSGB, and CSSBB. He is an Exemplar Global Certified QMS Lead Auditor and is certified by NARTE (The National Association of Radio and Telecommunications Engineers, Inc.) as an ESDC (ESD Control) Engineer.

May 2015 Professional Development Meeting

The May 2015 Professional Development meeting will be held on Thursday, 05/28/15 at Texas Land & Cattle in Richardson TX, right off of Hwy 75 (Central Expressway) on the SB access road just North of Spring Valley Rd.

There will be a Tutorial presentation/meeting from 6:00 – 6:30 PM and then Dinner from 6:30 – 7:30 PM (includes 10 -15 min for section business announcements). The dinner presentation will be from 7:15 – 8:25 PM. Adjournment will be at 8:30 PM.

Please REGISTER (click here) to confirm your attendance.

Danny Aguilar is Principal Consultant of Quality Eagle Consulting

Tutorial Topics:  

1. Process Approach Auditing Using Turtle Diagram.  This presentation focuses on methods and techniques to conduct process audits utilizing the Turtle Diagram. This technique can be used by Auditors who perform first, second or third party audits on any standards or requirements. Additionally, case studies will be explored to gain a practical application of this tool and technique.

Dinner Topic:  Conducting a Value-Added and Effective Supplier Desktop Audit

Dinner Abstract: This presentation covers the process to carry out a desktop or remote audit. Additionally, the pros and cons of a desktop audit will be explored along with providing best practices to enhance the desktop audit approach.

About Danny Aguilar:  

As the Principal Consultant of Quality Eagle Consulting, Danny Aguilar brings over 15 years of experience and expertise in the areas of process improvement, quality auditing, compliance, quality engineering, six sigma, project management, etc. in the biological, pharmaceutical, biopharmaceutical, medical devices and automotive industries.

Academically, Mr. Aguilar holds the following degrees:  BS Chemical Engineering – Saint Louis University, Baguio City Philippines, MS Management Engineering – University of Bridgeport, Bridgeport, CT. Master in Business Administration – University of Tampa, Tampa, FL

Additionally, Danny is a Senior Member of ASQ. He is an ASQ Certified Quality Engineer, ASQ Certified Quality Auditor and Johnson and Johnson Process Excellence Six Sigma Black Belt. His work experience includes working for Johnson and Johnson, Bausch and Lomb and Sanofi.

In his spare time, Danny enjoys volunteering and film making. He is happily married with his wife Keiko and they have three children: Alyssa (13), Kaylee (12) and Daniel (5).

April 2015 Professional Development Meeting

The April 2015 Professional Development meeting will be held this Thursday, 04/23/15 at Texas Land & Cattle in Richardson TX, right off of Hwy 75 (Central Expressway) on the SB access road just North of Spring Valley Rd.

There will be a Tutorial presentation/meeting from 6:00 – 6:30 PM and then Dinner from 6:30 – 7:30 PM (includes 10 -15 min for section business announcements). The dinner presentation will be from 7:15 – 8:25 PM. Adjournment will be at 8:30 PM.

Please REGISTER (click here) to confirm your attendance.

Chuck Miller, CIA, CISA is currently the Director Internal Audit, Risk, and Compliance at Vertex Business Systems will give the PD Dinner presentation while Steve Fox, Quality Manager at Trilogy Circuits will give the PD Tutorial presentation.

Tutorial Topic:  ASQ Recertification Process

About Steve Fox:

Steve joined ASQ in April 1979, and became a Senior Member in April 1992.  Steve has held several positions within the Dallas Section, including Chair, Vice Chair, Secretary and Treasurer, and is currently chair of Recertification and Chair of the Examining Committee.  He is a Certified Quality Engineer (1986) and Certified Quality Auditor (1989).  He has worked in several industries, including chemistry, foods, and defense electronics.  Currently Steve is the quality manager of Trilogy Circuits in Richardson, where he is also a Certified IPC Trainer to IPC-A-610, Acceptability of Electronic Assembles.

Dinner Topic:  Enterprise Risk Management

Dinner Abstract:

This presentation will cover operational risk management and ERM (Enterprise Risk Management). Our presenter, Charles Miller, CIA (Certified Internal Auditor), Director of Audit, Risk, and Compliance at Vertex Business Services currently focuses on ERM as part of this current job responsibilities.. The latest draft of ISO9001:2015 shows that risk will be added under Planning in Section 6, a welcomed improvement that conveys the intent of Preventive Action (8.5.3). A robust Risk Management program can be an important value-added addition to any ISO 9001 based organization.

About Charles (Chuck) Miller:

Chuck Miller, CIA, CISA is currently the Director Internal Audit, Risk, and Compliance at Vertex Business Systems. He has over 20 years of experience in the areas of Finance and Information Technology (IT) with focus in IT operations, accounting, risk management and auditing.  He is a graduate of Memphis University with an undergraduate degree in Information Technology and a Post graduate degree in Technology management. He has worked in various settings including government, financial, manufacturing, and utilities industries.  Chuck has developed Risk Management programs and implemented several Governance, Risk, and Compliance applications.

His knowledge specialties include: COBIT, COSO, ISO, SOX, GLB, PCI, SOX, SSAE16, Business & IT Process Management, Control & Process Implementation, Operations & IT Risk Management, and  IT/IS Management.

March 2015 Professional Development Meeting

The March 2015 Professional Development meeting will be held this Thursday, 03/26/15 at Texas Land & Cattle in Richardson TX, right off of Hwy 75 (Central Expressway) on the SB access road just North of Spring Valley Rd.

There will be a Tutorial presentation/meeting from 6:00 – 6:30 PM and then Dinner from 6:30 – 7:30 PM (includes 10 -15 min for section business announcements). The dinner presentation will be from 7:15 – 8:25 PM. Adjournment will be at 8:30 PM.

Please REGISTER (click here) to confirm your attendance.

Ms. Robin Moss, the founder of ribit, a full-service digital marketing agency will give the PD Dinner presentation while Gary Roper, Owner, Roper Resources Inc., will give the PD Tutorial presentation.

Tutorial Topic:  Expected revision on major QMS Standards ISO 9001, ISO13485 and                                 AS9100)

Tutorial Abstract:

With 3 major Quality Management System Standards (ISO 9001, ISO13485 and AS9100) scheduled to be revised between now and the end of 2016 we will look at the expected revision dates, when companies will most likely need to comply with the revision changes, when to get educated on the changes and how dramatic are the changes expected to be.

About Gary Roper:

Gary C. Roper has been A Certified IPC Trainer since 2003 and Master IPC Trainer since 2007, he is a life time member of the IPC Technical Advisory Executive Committee. He teaches the following:

  • IPC-A-600 MIT
  • IPC-A-610 MIT
  • IPC-A-620 MIT
  • IPC J-STD-001 MIT
  • IPC 7711/7721 MIT

He is also an ASQ Certified Quality Auditor and Quality Management System Consultant.  Gary has performed internal audits and gap analyses for many companies in the electronic industry. With 30 years of quality, production and engineering management experience in the electronics industry Gary is uniquely prepared to guide Companies to successful QMS Registration with an elevated understanding of the relationship between quality characteristics and manufacturing processes. Under his guidance companies learn how to design a system that adds value using processes common to the electronics industry. Gary has been an active member of IPC committees since 1993.

Dinner Presentation Topic:  Impact of Social Media on Business –  New Tips and                                                            Tricks to learn

Dinner Abstract:

You have to be where your customers are, and your clients often turn to social media for customer service and to find vendors.  Do you want to grow your influence on social media and grow your business?  Do you want to understand how to find relevant information to post?  From Facebook, to Twitter to Google+ we’ll cover it all.

Robin Moss has been helping companies create their presence on the web since 1994.  She has an extensive background in marketing, advertising and social strategy and can help you develop a website and a social media strategy that will make your company stand out from the competition.  Robin will show the basics of what are required to grow your business using Social Media marketing!

In Robin’s presentation you will learn:

  • Best times to post
  • How often to post
  • Social Media Tools
  • The Value of using Social Media

About Ms. Robin Moss

Ms. Robin Moss founded ribit, a full-service digital marketing agency, in 1994. ribit provides clients with marketing and social media strategy, custom WordPress websites, eCommerce sites, SEO, content creation, graphic design, and branding.

Robin’s commitment to quality allows her clients to grow their businesses to the next level.  She works with start-ups from logo design, brochures and web sites to strategy.  With existing business, she updates their existing ‘look’ and develops marketing campaigns that drive their target markets to leap into action to buy their product or service.

ribit has won many awards – Dallas Tops, newmedia invision, Rockport Publishers, Web Awards, SXSW and One Show to name a few – but Robin was personally honored with Multimedia Producer Magazine’s Top 100 Award.  Convinced that the key to the growth of her company is giving back to the community , Robin has always had ribit produce pro bono work – from producing the very first web site for Susan G. Komen Race for the Cure, to her work for the Dallas Police Department, to the Dallas Junior Police and the Addison Midday Rotary, Robin continues to give back to the community that has treated her so well.

Robin was born and raised in Dallas, Texas and received her BBA in Marketing and Advertising from Southern Methodist University and her MBA in Marketing from the University of North Texas.  She presently lives in Addison, Texas with her iPoodle, a rescue dog, Catie.

You can follow Robin on Social Media:

Twitter: @RobinatRibit





ribit – a digital marketing agency; ; 972.239.8866;

February 2015 PD Meeting

The February 2015 PD meeting will be held on Thursday the 26th, 6pm to 8.30pm CST.  Please REGISTER to confirm your attendance.

Dr. Andrew L. Masica, MD, MSCI, Vice President, Chief Clinical Effectiveness Officer with Baylor Scott & White Health, will give the PD presentation while Ms. Debbie Roper, the Director of Stroke and Neurovascular Services for HCA North Texas Division, Inc. will give the PD Tutorial presentation.

Tutorial Topic:     Is your data really valid and reliable?

About Debbie Roper:  Debbie Roper, MSN, RN graduated from University of Texas at Arlington. She has forty years of nursing experience ranging from staff nursing, flight nursing, Director of Nurses, Education Coordinator, Outreach Coordinator and is currently the Director of Stroke and Neurovascular Services for HCA North Texas Division, Inc. As Director of Stroke and Neurovascular services for HCANTD she was responsible for ensuring all eleven adult hospitals obtain and maintain the Joint Commission Primary Stroke Certification, with 3 hospitals with Comprehensive Stroke Certification. In addition she was responsible for standardizing stroke processes for HCANTD. She has successfully led multiple urban and rural healthcare facilities toward Joint Commission Primary Stroke Center, all within six months. Debbie shares her stroke expertise with others as a stroke consultant. She has personally educated thousands of healthcare professionals, EMS providers and members of the community about stroke. She is recognized nationally for her efforts in changing processes to treat acute stroke patients. Her disease, STROKE FEVER, has spread across the United States and is changing processes and saving brain cells.

Dinner Meeting Topic:     Facilitating the Implementation of a Bundled Care Program for ICU Delirium.

Abstract: Delirium (acute brain dysfunction) is a common complication of critical care and a significant patient safety problem, occurring in up to two-thirds of patients in the intensive care unit (ICU). ICU delirium is independently associated with increases in mortality, morbidity (including long-term cognitive impairment), and health care costs. Therapeutic interventions for ICU delirium (such as optimizing sedation management, daily awakening and breathing trials for patients on ventilators, formal delirium monitoring, and early mobility, collectively termed the “ABCDE Bundle”) have been developed and demonstrated to be effective in producing clinical benefit across a range of populations and critical care settings. Despite evidence supporting these practices, their widespread implementation has been challenging, limiting the potential reduction in iatrogenic harm if they were used consistently.

Adoption of other health care practices (e.g., prevention of central line–associated blood stream infections, venous thromboembolism prophylaxis) has been facilitated by multifaceted implementation approaches involving one or more of these elements:

  1. Consolidation of discrete practices into a single bundle of integrated care processes
  2. Engagement of champions
  3. Decision support and workflow enhancement tools.
  4. Timely feedback on process performance

Dr. Masica’s presentation will focus on practical use of these implementation tactics to deploy the ABCDE Bundle reliably throughout hospitals in the Baylor Scott & White Health System. Drawing on the experiences of a “real-world” delivery organization, specific examples of strategies and tools to promote practice uptake will be discussed, along with specific examples of successes, barriers, and applied solutions.

About Dr. Andrew L. Masica:

Andrew Masica, MD, MSCI serves as Vice-President and Chief Clinical Effectiveness Officer for Baylor Scott & White Health (BSWH). Following graduation from Harvard University, Dr. Masica received his MD from the Indiana University School of Medicine, underwent residency training at University of Texas-Southwestern Medical Center, and completed a clinical pharmacology research fellowship and a Master of Clinical Investigation program at the Vanderbilt University School of Medicine.

Since his arrival at BSWH in 2006, Dr. Masica has maintained system-level leadership roles in quality, patient safety, and health services research, while continuing to practice clinically as a board certified hospital-based internist. His main research interests are in the areas of rational use of therapeutic drugs, clinical effectiveness, and implementation science. He has received federal funding as a principal or co-investigator on several studies including one on deployment and dissemination of a bundle for ICU delirium. He has published numerous quality-related articles in peer-reviewed journals. Dr. Masica’s operational responsibilities are focused on implementation of evidence-based practices into daily patient care, particularly the design of accelerated adoption strategies and assessing impacts of those implementations.

Dr. Masica has been designated as a Senior Fellow by the Society of Hospital Medicine, and has an appointment as an Assistant Clinical Professor of Medicine at the Texas A&M Health Sciences Center (Dallas Campus). Dr. Masica was also recognized by the Dallas-Fort Worth Hospital Council as their 2012 Young Healthcare Executive of the Year.

January 2015 Professional Development Meeting

The January 2015 PD meeting will be held on Thursday the 22nd.  Please REGISTER to confirm your attendance.


Ms. Elizabeth Lions is a Psychologist, Author, Speaker, and Coach with impressive credentials.  Ms. Lions will give the PD Dinner Meeting presentation.  The speaker for the Tutorial presentation is Gunny Babaria, the CEO of Dragon Circuits.  


PD Tutorial Topic:     What a CEO values in a  Quality Management System  

PD Dinner Topic:       Career Management


 Please join Elizabeth Lions for this presentation on Career Management.  Elizabeth is the author of “Recession Proof Yourself” and “I Quit!  Working For You Isn’t Working For Me”.  This presentation will help you navigate the maze of career decisions that you are likely about to face – no matter what your age.  Many focus on getting the job, but few think about the life-cycle of their career.  Presentation will cover marketing yourself, choosing the right job and negotiating your next salary.  If you are looking for solid career advice from an expert with a holistic approach, join us on January 22nd.  Elizabeth has worked with the who’s who of Corporate America on topics such as career management and leadership.  Her client list includes Intel, eBay, Microsoft, Wells Fargo and Fiserv. Bottom line is Elizabeth knows why someone is hired, fired and promoted – before they do.  For more about Elizabeth and her philosophies, please visit:


About Ms. Elizabeth Lions:

Elizabeth grew up in central New Jersey, about an hour from New York City. She studied psychology at the University of Maine. After college she moved to the west coast and began her coaching practice in Portland, Oregon. In 2009, she and her husband relocated to Dallas, Texas.

Elizabeth Lions is the Author of two books, ‘Recession Proof Yourself’ and “I Quit! Working for You Isn’t Working For Me”. Elizabeth has begun writing her third book on “Leadership”.

Elizabeth’s coaching practice is broken into two key areas: career management and leadership. Content is delivered via webinars, radio shows, one on one session with clients and speaking engagements in cities across the U. S.

Prior to becoming an author, speaker and coach, Elizabeth built engineering teams and held leadership positions. What makes her different is her experience in placing executives in roles and consulting with hiring managers to make the final hiring decision. Elizabeth knows why people get hired, fired and promoted.

Elizabeth’s credentials are impressive. They include being quoted in CBS Money Watch, Yahoo, The Ladders, and Dice job boards. Her words have reached as far as the front page of the Philadelphia Tribune, PBS, CBS Money Watch, Dale Carnegie and John Tesh’s blog.

In 2013, her radio show for women entitled, “Leadership Lessons from the Lioness”, was created through Plaid For Women, along with her articles.

In 2014, she brought her leadership classes to the Middle East with a focal point on Dubai.

Elizabeth’s  client list includes companies such as Fiserv, AT&T, Microsoft, Wells Fargo, eBay and Intel to name a few. Elizabeth explains the maze of one’s career in simple terms while providing support and direction. She alleviates mental suffering people have over work issues. Where there was once confusion, Elizabeth brings clarity through simplicity, always turning an individual back to themselves, where the real answers reside.

Today, Elizabeth can be found writing, coaching and collaborating with the who’s who of the Corporate America, as well as abroad. When she isn’t working, Elizabeth can be found traveling across state lines with her husband on their Harley Davidson motorcycle or in the yoga studio twisting for hours on end. To contact Elizabeth, please visit


November 2014 Professional Development Meeting

The November 2014 PD meeting will be held on Thursday the 20th.  Please REGISTER to let us know you will be in attendance.

Forrest Breyfogle, CEO of Smarter Solutions, Inc. ( will give both the PD dinner and the tutorial presentation.

Tutorial Topic: Creating Predictive Performance Reports using a Minitab Add-in


Most scorecard or process performance metrics provide a historical or lagging view of key performance indicator (KPI) measurements and/or process responses.  A more desirable statement for reporting reflects what would be expected in the future, if nothing were to change within the process.  With a futuristic understanding for all metrics throughout an organization, one could determine which measurements should be given improvement effort focus so that the enterprise as a whole benefits from this utilization of resources.

Described is a 30,000-foot-level form of reporting, which provides a leading-indicator report format.  A Minitab add-in will be used during the session to facilitate this predictive-performance form of report creation.  This Minitab add-in will be freely available to all attendees after the session.

Dinner Topic: Enhancing Quality’s Role by Resolving Common Executive Management                            Issues


Quality practitioners and organizations benefit when they demonstrate to executive management the benefits that they provide to the big picture.  One way of helping leadership is through addressing issues that are most important to them.

This presentation will describe how those in the Quality profession can help executives address the following challenges, which they often experience:

  1. Executive management receives a monthly 60+ slide PowerPoint deck or a huge excel file, which nets out the status of the organization’s performance metrics. This report, which took much preparation resource, has outdated information, can be difficult to interpret, and does not present information in an actionable format. Data are only historic and not presented in a timely fashion with prediction statements. Management would benefit if it had  reporting that it could access at any point in time  in order to have a high-level view to successfully “thin slice” its decision making process.
  2. Quarterly executive management reviews (EMR) are lengthy and questionable in value.  EMRs consume much resource for both executives and presenters.  Presentations could highlight the status of corrective and preventative actions (CAPAs), but an alignment with business performance metrics is often lacking.
  3. Resources are wasted in fighting fires, and the benefits of process improvement efforts seem questionable. Issues of the day that are supposedly resolved only reoccur.  Also, 100 million dollars in savings may have been reported from process improvement efforts, but nobody can find the money.
  4. Our organization is operating in silos where little regard is given to the big picture.  Performance goals are set by function; however, what is right for one function might not be the best for another function and/or the business as a whole.

 About Forrest Breyfogle

Forrest Breyfogle is CEO of Smarter Solutions, Inc. (, which he founded in 1992 after a 24 year career with IBM. He is a Professional Engineer and ASQ Fellow. He received the 2004 ASQ Crosby Medal for his book, Implementing Six Sigma and in 2011 was selected Quality Professional of the Year by the Quality Magazine. In 2012, he was awarded alumni of the year by Missouri University of Science and Technology and received the Leadership Award at the 2013 Lean & Six Sigma World Conference.

He has authored or co-authored 14 books on business management and Lean Six Sigma process improvement methodologies, which have integration with Business Process Management (BPM).

In his 2008 published 4-book series, an Integrated Enterprise Excellence (IEE) system is described that goes Beyond Lean Six Sigma and the Balanced Scorecard. His 2010 published book, Lean Six Sigma Project Execution Guide, provides a detailed step-by-step roadmap, which integrates Lean and Six Sigma tools applications for efficient and effective improvement project completion. His books are primary body of knowledge reference for the America Society for Quality (ASQ) Black Belt certification test.

He has spoken as a keynote and given many presentations at conferences throughout the world. He has been interviewed by several TV, radio, and publications about the application of Six Sigma. Among those that interviewed him include CNNfn & CNBC Power Lunch.

Smarter Solutions not only conducts training but also facilitates creation of the IEE enhanced business management system with BPM. This system effectively integrates predictive scorecards with analytically/innovatively determined strategies, resulting in defined projects and improvement opportunities that have a whole-enterprise benefit.


October 2014 Professional Development Meeting

The October 2014 PD meeting will be held on Thursday the 23rd.  Please REGISTER to confirm your attendance.

Ms. Maura Schreier-Fleming, President of Best@Selling at Dallas will give the PD presentation while Mr. David Heinzelmann of Eclipse Electronic Systems is the PD Tutorial speaker and will give the tutorial presentation .

Tutorial Topic:  Turtle Diagrams – Not Just An Auditing Tool


An auditing tool used by ISO and other auditors  – what is it, what is it used for, how to construct one, and other uses for Turtle Diagrams.

About David Heinzelmann

For the past two and a half years David Heinzelmann works as a Quality Systems Engineer at Eclipse Electronic Systems responsible for ISO 9001 Registration and quality improvement activities.  Prior to Eclipse David was a member of Microsoft’s Commercial Technical Support organization as a Quality Process Analyst and completed a celebrated 33 year career with Motorola.   David has a B.S. degree in Electrical Engineering from Valparaiso University, an MBA in Engineering and Technical Management from the University of Dallas, is a Motorola Certified Six Sigma Black Belt, and has completed ISO Lead Auditor Training.  While at Motorola, David gained a very broad experience in the area of product design, manufacturing, software test, and quality.  David launched a very successful business at Motorola offering Cellular Telephone Base Station – Handset interoperability testing.  While at Motorola he started an organization leading to the first use of software reliability modeling using system test results.   David is the holder of three patents and is the author of the booklet “Reliability and Maintainability Analysis of Redundant and Non-Redundant Systems.”   David also taught Applied Business Statistics as a part time professor at Texas Christian University.

David is passionate about quality and will use that passion to drive quality improvement in CTS through the CTSQ program.  David has a three part philosophy about quality.   First, quality is defined by the customer or end user of a product or service and not by the provider.  Quality must be driven by the Voice of the Customer (VoC).  Second, quality cannot be an afterthought it must be developed into the product, process, or service from day one.  Third, Quality is everyone’s responsibility.

David is originally from the northern suburbs of Chicago and is married with two daughters.  During is down time David enjoys playing golf, amateur photography, music (plays alto saxophone), keeping up with technology, cooking, and reading (Tom Clancy is my favorite author).

Dinner Meeting Topic:  Create Your Own Luck for Business and Quality Success


 Do you think only your talent and skill contributes to your success in business? Talent and skill are certainly important; however, there’s another tool you need to succeed in business. Your success can also be determined because of luck.  The luck Maura will be speaking about is the ability to create your own good fortune. This program will show you what you can do if you want increase your luck as a tool and improve your success as a quality professional

About Ms Maura Schreier-Fleming

Maura Schreier-Fleming, a Dallas-based sales and business consultant, is the President of Best@Selling ( Maura works with business and sales professionals to sell more and be more productive at work.  Her presentations and consulting focus on the skills and strategies that immediately produce results in business today.  

She is the author of two books: Real-World Selling for Out-of-this-World Results and Monday Morning Sales Tips.  She is a contributing author to the 2012 National Speakers Associations book: Speak More!: Marketing Strategies to Get More Speaking Business and You Can Have It All:  Just Not All At Once!.  She is a sales expert blogger for  An engineer by training, she has appeared on numerous radio shows from coast to coast to discuss selling and business.  She is a regular guest columnist on sales with the Dallas, Austin and Houston Business Journals.

 Maura founded her company in 1997.  Her clients include Fortune 500 companies from diverse industries including Fujitsu, UPS, Capital One Bank, Ebby Halliday Realtors, Thomas Lighting, JC Penney, Houston Texans, Fina and Oronite Chemicals. Maura speaks at trade association conferences across the country including Society of Government Meeting Professionals, SITE, PCMA, and many others.  

 She has been a sales professional for over 30 years. She began her career as a sales engineer for Mobil Oil, and became Mobil’s first female Lubrication Engineer in the U.S. She sold industrial lubricants for applications used in such diverse industries as steel mills and nuclear power plants.  After moving to Texas, she worked for Chevron where she was recognized as one of the top five salespeople in the country.  She produced over $9 million in sales with $2 million in profit her final year at Chevron.

 A member of the National Speakers Association (NSA) while also active in IEEE (Institute of Electrical and Electronics Engineers), Maura received her M.S. from Georgia Tech in Textile Engineering and a B.S. from Cornell University in Textile Chemistry.